Warranty/ Terms and Conditions
In case of a warranty-claim, please contact us via info@deadwealdaudio.com
Useful information:
- Describe the problem as accurately as possible
- Provide the original receipt if available
- An answer to more complex technical problems may require a few days
The following limited 24 months warranty conditions apply to original owners of DAE pedals and is non-transferable, please provide original receipt when contacting us.
0-6 months after purchase
Free repair including work and material
We'll take care of all shipping costs
Always contact us before shipping a pedal
6-12 months after purchase
Free repair including work and material
You ship the pedal to us, we'll take care of shipping back to you
Always contact us before shipping a pedal
12-24 months after purchase
Free repair including work and material
You ship the pedal to us, we'll take care of shipping back to you, a small customs fee may apply
Always contact us before shipping a pedal
For owners outside of the EU or US, additional shipping/custom fees may apply. Please contact us in case of a problem, never ship a pedal before contacting us.
Repair outside of the warranty timeframe will be handled for a small repair fee and material, shipping and customs must be paid by the owner of the pedal. A discount will be granted if the original receipt is available. Please contact us in case of a problem, never ship a pedal before contacting us.